The
Privacy Amendment (Privacy Sector) Act 2000
How
does it affect WineSale?
Privacy
Policy:To assist in complying with the principles, WineSale
is required to inform the customer of their rights in relation
to the personal information held about them and its' use.
There
are several ways that WineSale obtains and uses personal
information:
- To assist the order process, we require certain personal
information to accompany the receipt of purchase. The personal
contact details supplied are stored in the WineSale database
for the purpose of the purchase order security, ie. Record
of purchase, proof of delivery, etc. and informing the customers
of future offers and the renewal of subscriptions.
-
An individual may join as a customer and be included in
our mailing list just for the purpose of receiving notification
of special offers. When a customer purchases an order for
another individual, this information is also retained.
- If the customers’ personal information is currently on
the WineSale database, WineSale will maintain these contact
details on computer so that we can continue to provide the
customers with wine related information.
Should
the customers’ personal contact details be inaccurate, need
updating, or they would like to be removed from the database,
the customer is required to contact WineSale so that appropriate
action can be taken. The customer can notify WineSale of
their request by calling 02 9643 8627, or email
admin@winesale.com.au
Collection
of Personal Information
In
accordance with the National Privacy Principles, personal
information will only be collected by WineSale if:
-
If it is necessary for one or more of it's functions such
as taking an order.
-
If it is collected lawfully and by fair means and not
in an unreasonably intrusive manner.
-
It is collected from the individual to whom the information
relates (where personal information about an individual
is collected from someone else, reasonable steps will
be taken to ensure that the individual is made aware).
Disclosure
of Personal Information: WineSale does not, unless required
by law, disclose personal information it has collected to
other organisations.
Failure
to provide personal information: If requested information
is not provided, WineSale may be unable to complete a transaction
or it may impede our ability to provide a requested service.
Spam Act 2003 Compliance
New
Email Broadcasting Laws
The
Spam Act 2003 came into effect on the 10 th of
April 2004 , throughout Australia . The Act refers to spam
as “unsolicited commercial electronic messaging”.
The
act requires that we get your explicit permission to send
you our email specials and promotions. If you no longer
wish to receive communication from us, please contact us
by email, phone, fax or mail.
What
is Spam?
Spam
is unsolicited commercial electronic messaging. Electronic
messaging covers emails, instant messages, SMS and other
mobile phone messaging.
The
Act
To
comply with the Spam Act, the message must be commercial
in nature, for instance, offering a commercial transaction,
or directing the recipient to a location, where a commercial
transaction can take place.
There
are a large number of commercial email messages that can
be sent legitimately, as the email is only considered to
be Spam if it is sent without the prior consent of the recipient
- as unsolicited messages.
Furthermore,
single messages can also be deemed as Spam, as the Spam
Act makes no reference to bulk messaging.
The
three key steps you need to follow are:
1.
Consent:
Only
send commercial electronic messages with the addressee's
consent - either express or inferred consent.
2.
Identify
Include
clear and accurate information about the person or business
that is responsible for sending the commercial electronic
message.
3.Unsubscribe
Ensure
that a functional unsubscribe facility is included in all
your commercial electronic messages. Deal with unsubscribe
requests promptly.
Important
Note: The WineSale email database is managed in
accordance with Privacy Act 1988 (Privacy
Amendment (Private Sector) Act 2000 and it's email
marketing practices comply with the provisions of the Spam
Act 2003 .
All email communications include a functional unsubscribe
facility, including email and phone to allow the communication
of the addressee's wishes to cease receiving correspondence
from WineSale.
Any
request to be removed from the WineSale email database will
be acted on within 24 hours of receipt of that advice, whether
that advice be by email or phone.
SECURITY
If
you are nervous about shopping online, don't be. We use
secure servers with state of the art encryption and secure
socket layers (SSL) technology for the transfer of credit
card information. Additionally, we have security measures
in place to protect our customer database and access to
this database is restricted internally.
Whilst all care is taken to protect your details, it is
however, your responsibility to protect your password from
being disclosed to any third party. |